Turn lost revenue into recovered opportunity through data-driven outreach, structured follow-ups, and intelligent account management. • Early-stage delinquency outreach • Pre-collection account intervention • Third-party debt recovery • Accounts receivable management • Payment-plan and resolution support • Past-due account follow-up • Consumer contact and account verification • Skip tracing and contact-information research • Asset-location support • Portfolio servicing and account monitoring • Customized collection campaigns • Performance reporting and account analytics ​ ​

AB & Associates works with a network of independent collection attorneys to assist clients with accounts that may require legal review or placement. Services may include: • Inbound and outbound call-center services • High-volume customer and consumer outreach • Appointment setting and confirmation • Reminder and follow-up campaigns • Healthcare and patient outreach • Medical appointment scheduling • Customer-service overflow support • Lead qualification and follow-up • Customer retention and re-engagement campaigns • Account-information verification and updating • Payment reminder campaigns • Customer satisfaction and quality-assurance calls • Survey and feedback campaigns • Welcome calls and onboarding support • Live-agent response and call-routing services • Customized scripting and campaign management ​ *All legal services are performed by appropriately licensed independent attorneys and are subject to jurisdictional requirements, attorney review, and account eligibility. ​ ​

Deliver consistent, high-quality customer interactions that strengthen relationships and drive measurable outcomes. • Inbound and outbound call-center services • High-volume customer and consumer outreach • Appointment setting and confirmation • Reminder and follow-up campaigns • Healthcare and patient outreach • Medical appointment scheduling • Customer-service overflow support • Lead qualification and follow-up • Customer retention and re-engagement campaigns • Account-information verification and updating • Payment reminder campaigns • Customer satisfaction and quality-assurance calls • Survey and feedback campaigns • Welcome calls and onboarding support • Live-agent response and call-routing services • Customized scripting and campaign management ​ ​

Protect your operation with compliance strategies that reduce risk, strengthen processes, and ensure regulatory alignment. • Collection-policy and procedure review • Call-script development and evaluation • Consumer communication workflow review • Call-monitoring and quality-assurance programs • Compliance training support • Complaint-management procedures • Vendor and call-center oversight • Documentation and record-keeping review • Operational risk assessments • State and federal compliance-readiness support ​ ​